Privacy and terms
Company details
[To fill in: company name, tax ID (NIT), address, email and phone]
Personal data policy
Last updated: November 2026
This policy explains how Abla IA processes personal data, under Colombian Law 1581 of 2012 and Decree 1377 of 2013.
Data controller
The data controller is [To fill in: company name and tax ID (NIT)], with its address at [To fill in: address]. Contact: [To fill in: email].
What data we process
- Contact details of restaurants that request a demo or sign up for the service: name, restaurant, city, phone and email.
- Data of the restaurants' customers who write or call: name, phone number, delivery address, orders and reservations. We process these on behalf of the restaurant, which is the controller of that data.
What we use it for
- Answering demo and information requests.
- Providing the service: answering messages and calls, taking orders and reservations and printing the tickets.
- Support, invoicing and meeting legal obligations.
Who we share it with
We use providers to deliver the service, such as WhatsApp (Meta), artificial intelligence, cloud, automation and printing services. They only receive the data they need for their task. We do not sell personal data.
Your rights
As the data subject you can access, update, correct and delete your data, ask for proof of your consent, withdraw it, and file complaints with the Superintendence of Industry and Commerce (SIC). We answer queries within 10 business days at most and claims within 15 business days at most.
Security and retention
We protect data with reasonable measures and keep it only as long as needed for the purposes above or as required by law.
Terms of service
Last updated: November 2026
These terms apply to restaurants that sign up for Abla IA.
The service
Abla IA answers the restaurant's channels with artificial intelligence: it takes orders and, if contracted, reservations, and sends them to the restaurant's printer. Additional products: Phone AI, online store, kiosk and POS.
Prices
WhatsApp AI costs COP 279,000 a month plus a one-time installation of COP 349,000. Reservations: COP 34,900 a month extra, or COP 139,000 a month for reservations only. Extra language: COP 34,900 a month per language. No commission is charged per order.
The restaurant's responsibilities
The restaurant keeps its menu, prices and opening hours up to date, checks the orders it receives and follows the rules that apply to it, including WhatsApp's policies.
Artificial intelligence
The AI can make mistakes. The customer confirms every order before it reaches the kitchen, and the restaurant must check the tickets.
Term and cancellation
[To fill in: contract term, notice to cancel and refunds]
Governing law
[To fill in: governing law and jurisdiction]
Data deletion
Last updated: November 2026
You can ask us to delete your personal data at any time.
How to ask
Write to [To fill in: email] with your name and the phone number you used to talk with the restaurant. We delete the data within the legal time limits, except data we must keep by law.